Tele-Consultation Policy
Platform: Easy Second Opinion
Jurisdiction: Republic of India
Statutory Compliance: Telemedicine Practice Guidelines (2020) issued by the National Medical Commission (NMC), under the National Medical Commission Act, 2019; Information Technology Act, 2000.
Applicability: All Domestic and Cross-Border Teleconsultations
Effective Date: 19/09/2026
1.	Statutory Foundation and Operational Scope
This Tele-Consultation Policy ("Teleconsult Policy") formalizes the operational protocols, clinical standards, and professional conduct governing all synchronous (video calls, audio calls) and asynchronous (secure digital messaging) interactions on Easy Second Opinion ("Platform").

Every teleconsultation facilitated by the Platform is conducted in strict alignment with the Telemedicine Practice Guidelines (2020) published jointly by the Ministry of Health and Family Welfare (MoHFW), Government of India, and NITI Aayog, and adopted by the National Medical Commission (NMC).

2.	Absolute Exclusion of Emergency Medical Services
THE PLATFORM IS NOT AN EMERGENCY DISPATCH OR RESCUE SYSTEM.
Elective Advisory Scope: The teleconsultation services provided through Easy Second Opinion are designed solely for planned, elective, secondary, or tertiary medical evaluations.
Immediate Emergency Redirection: If you, or the individual on whose behalf you are booking, are experiencing:
Acute, crushing chest pain or signs of myocardial infarction;
Acute neurological deficits, facial drooping, hemiparesis, or stroke symptoms;
Severe acute respiratory distress or shortness of breath;
Profuse, uncontrolled hemorrhaging;
Acute anaphylaxis or severe allergic reactions;
Suicidal ideation or acute psychiatric emergencies; or
Severe physical trauma or loss of consciousness;
YOU MUST IMMEDIATELY TERMINATE THIS SESSION AND CONTACT YOUR LOCAL EMERGENCY MEDICAL SERVICES (e.g., 911, 999, 112, 108) OR PRESENT TO THE NEAREST HOSPITAL EMERGENCY DEPARTMENT.
Zero Liability: The Platform, its administrators, and its consulting RMPs disclaim any and all liability for injury, disability, or death resulting from attempts to utilize the Platform for real-time emergency triage or life-support intervention.

3.	Patient and Practitioner Identification Protocols
In compliance with Guideline 3.2 of the NMC Telemedicine Practice Guidelines, every teleconsultation session must adhere to mutual identification verification:
RMP Identification: The consulting RMP shall state their legal name, medical specialty, and their official National Medical Commission or State Medical Council Registration Number at the onset of the synchronous session. This information is also permanently displayed within the digital consultation room.
Patient Verification: The User must confirm the patient's legal identity, age, and physical location. If a caregiver or legal guardian is managing the call on behalf of a minor or an incapacitated patient, the caregiver must state their identity and legal relationship to the patient on record.
Right to Terminate for Anonymity: The RMP reserves the absolute clinical right to halt or terminate the teleconsultation if the identity of the patient cannot be established or if there is reasonable suspicion of fraudulent representation.

4.	Independent Professional Clinical Judgment
Autonomous Decision-Making: The User acknowledges that an RMP operating on the Platform exercises unconstrained, independent clinical discretion.
Right to Discontinue Remote Consultation: Under Guideline 3.4 of the NMC Guidelines, if at any point during a teleconsultation the RMP determines that the digital medium (audio, video, or chat) is inadequate to formulate an accurate diagnosis, or that the clinical condition demands tactile examination, auscultation, or urgent physical intervention, the RMP is legally mandated to:
Formally advise the patient to seek immediate in-person clinical care;
Terminate the teleconsultation; and
Provide an interim summary detailing the recommendation for physical evaluation.
Such termination represents sound clinical practice and does not constitute a failure of service or grounds for clinical negligence.

5.	Technical Requirements, Bandwidth, and Connectivity Failure
User Technical Obligations: To participate in synchronous video teleconsultations, the User is solely responsible for ensuring access to a compatible, hardware-enabled device (desktop, laptop, smartphone) equipped with an operational camera, microphone, updated web browser, and a stable broadband internet connection (minimum recommended speed: 5 Mbps download/upload).
Technical Disruptions and Disconnections:
If a session experiences irrecoverable packet loss, audio latency, or video failure resulting from infrastructure failure on the Platform’s servers or the RMP’s connection, the Platform will re-establish the connection or reschedule the consultation at zero additional charge.
If the session failure is attributable to the User’s local connectivity, ISP outages, or malfunctioning hardware, the RMP will wait in the virtual room for ten (10) minutes. If the User cannot re-establish contact, the consultation will be marked as a completed attempt, and rescheduling will remain at the administrative discretion of the Platform.

6.	Strict Prohibition on Unauthorized Audio/Video Recording
Absolute Privacy of Consultation: The User is strictly prohibited from recording, intercepting, capturing, screen-recording, or transcribing the teleconsultation (whether video, audio, or secure chat) through any software, application, external recording device, or third-party tool.
Consent Required for Documentation: Neither the RMP nor the User may record a consultation without the explicit, recorded, bilateral consent of both parties.
Breach and Remedies: Any unauthorized recording, publishing, or dissemination of teleconsultation footage or audio—specifically including public uploads to social media platforms (e.g., YouTube, X/Twitter, Instagram, Facebook)—constitutes an actionable violation of the physician's statutory right to privacy, a breach of Indian wiretapping and Information Technology laws, and a material breach of these terms. The Platform and the affected RMP reserve the right to initiate criminal proceedings and civil lawsuits for statutory and punitive damages against any User violating this restriction.

7.	Prescriptive Boundaries and Pharmacological Limitations
Statutory Drug Schedule Prohibitions: Empanelled RMPs delivering telemedicine consultations strictly adhere to the prescribing restrictions outlined in the NMC Guidelines:
Prohibited Drugs (Schedule X): RMPs will not prescribe any drug listed in Schedule X of the Drugs and Cosmetics Act, 1940, and Rules, 1945, or any substance falling under the Narcotic Drugs and Psychotropic Substances (NDPS) Act, 1985 (including hypnotics, sedatives, narcotics, and addictive psychiatric medications).
International Advisory Nature: For any patient situated outside the sovereign territory of India, any medicinal compounds or therapeutic regimens referenced in consultation or listed within the Second Opinion Report represent advisory clinical recommendations only. They do not constitute an exportable, cross-border electronic prescription.